Frequently asked questions

The first hour on site costs €181.44 incl. VAT (€149.95 excl. VAT). That is also the minimum per visit. Each further hour costs €108.84 incl. VAT (€89.95 excl. VAT). Materials come on top. You can work out your job with the calculator on our rates page.

Not in Almere. Outside Almere we charge one fixed amount of €42.35 incl. VAT (€35 excl. VAT), however far you live within our service area. You always hear it before we set off. If you have several small jobs done in one visit, you pay the call-out charge only once.

We are available 24/7. We agree the rate for evenings, nights, weekends and public holidays with you on the phone in advance, so there are no surprises afterwards.

A quote at a distance is always free: send photos and measurements on WhatsApp or fill in the quote form. If we need to visit first for a larger job, that visit is not free. You hear what it costs in advance.

You pay in cash or by bank transfer on invoice. The invoice states what we did, so you can also show it to your insurer or landlord.

We charge €181.44 incl. VAT (€149.95 excl. VAT) for the first hour on site and then €108.84 incl. VAT (€89.95 excl. VAT) per hour; in Almere there is no call-out charge. Most blockages are cleared within an hour, so it usually stays at that first hour. Materials and parts are charged separately. Read more on our page about drain unblocking.

Usually we can come the same day. Exactly how quickly depends on where you live and how busy it is. Call us and we will tell you honestly when we can come. In an emergency, calling is better than a WhatsApp message.

Yes. We answer 24 hours a day, seven days a week, including Christmas and New Year. Call 06 19 74 36 78.

Yes, please. Send a photo or video on WhatsApp to 06 19 74 36 78. Often we can then already tell you what is needed and roughly what it costs.

We work from Almere within a radius of about 50 to 60 kilometres, including Lelystad, Amsterdam and het Gooi and Weesp. All places are on our service area page.

Yes. We help you in Dutch or in English, and the whole website is available in English too.

Yes. You get a 1-year guarantee on the work carried out and 4 to 5 years on the products we fit, throughout our service area.

Yes. We are insured with Univé under a business liability policy for building and installation work, up to €2,500,000 per incident. Damage to your property during the work is covered up to €25,000.

Yes. We are CO-certified for work on gas appliances. If you smell gas, always call the national gas and power emergency number 0800 9009 first.

Klusbedrijf MSZ is a family business from Almere, founded in 2022 by Mohammed Altaai. The work is done by our own team of tradesmen. Read more about us.

On Werkspot, an independent Dutch platform, there are more than 225 reviews from our customers, with an average of 5.0. We cannot change those reviews ourselves.

If the leak is serious, turn off the main stopcock; it is usually in the meter cupboard. If water reaches sockets or lights, switch off the power. Catch the water and take photos of the damage for your insurer. You will find more tips in a leak in your home: what to do.

Close all taps, switch off appliances that use water and note the reading on the water meter. Look again an hour later. If the reading has changed, water is escaping somewhere. A damp patch, mould or a boiler you keep having to top up also point to a leak. That is when leak detection helps.

Yes. With leak detection you get a written report with photos and our findings, which you can submit to your insurer. Whether your insurance covers the tracing depends on your policy, so check with your insurer beforehand.

That depends on where the blockage is. On your own property, up to and including the rodding point at the property boundary, you are usually responsible yourself; that is where we help. If the rodding point is full of water, the blockage is probably in the municipal sewer and you report it there. See also drain unblocking.

We advise against it. A chemical drain cleaner rarely really clears a blockage and can damage older pipes. If you have used it anyway, tell us before we start: it is dangerous for whoever has to work in the drain.

Contact your landlord or housing association first: they arrange many repairs themselves. If you are allowed to call someone in yourself, we are happy to help and put what we did on the invoice.

For most boilers, once every one to two years is enough. An older boiler is best checked every year; for a modern boiler once every two years is often fine, in consultation with the installer. We are CO-certified and handle servicing and breakdowns of boilers in Almere and the surrounding area. What a service or contract costs nationally is explained in what boiler maintenance costs.

Topping up a few times a year is normal, for example after bleeding the radiators. If you need to top up more often, water is escaping somewhere: at a radiator, the pressure relief valve, the expansion vessel or a pipe you cannot see. Note the pressure for a few weeks with the system cold and send us a photo of the pressure gauge; with leak detection we track down a hidden leak. How to top up yourself is explained in boiler pressure keeps dropping.

Yes, do it before the first frosty night. Indoors, close the stop valve for the outside tap, open the small drain valve, open the outside tap fully and disconnect the garden hose. With a frost-free outside tap you do not need to drain it, but the hose must come off. If your outside tap has no stop valve of its own, we can fit one or a frost-free outside tap for you; the full step-by-step plan is in getting your outside tap ready for winter.

Do not go up on the roof or a ladder while it is still windy. Keep people away from fallen tiles, catch any leaking water in the loft, take photos and report the damage to your insurer. After that we put the tiles back and replace broken ones; a few loose roof tiles are usually done within one to two hours. Call 06 19 74 36 78 or read more about roofing and about roof tiles after a storm.